NHTSA Complaint #11499743 — 2021 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11499743
Vehicle	2021 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2023
Date Filed	January 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The instrument panel (screen) goes blank for approximately 5 seconds while driving. This issue happens at random. It has happened while on city streets, the highway, and in parking lots. Because of this issue, I cannot see my speed, the visualization of the car and surroundings (blind spot or pedestrians), any warnings that may pop up (such as an issue with the Autopilot or Full Self Driving Beta), nor any lighting or wiper information (for auto high beams and auto wipers). Tesla says it is a known issue, and it is software related, but there is no timetable for a fix. They do not believe a replacement screen/components will have any effect, so they are not offering any type of fix.

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