NHTSA Complaint #11678451 — 2021 TESLA MODEL S

The contact owns a 2021 Tesla Model S. The contact stated that while the vehicle was parked, the vehicle was connected to the charging port and independently went into Race mode. The contact stated that the charge increased from 0 to 60 instantly. The vehicle was taken to the dealer, where it was diagnosed with a software failure. The vehicle was repaired; however, the failure reoccurred. The contact stated that while the vehicle was charging, the charging stopped intermittently, and the vehicle completely stopped charging. The vehicle was taken back to the dealer, where it was diagnosed with battery corrosion and failure. The contact was informed that the battery contained water and was corroded. The contact questioned whether the vehicle had been in a flood. The contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken to the dealer several times due to the persistent failure. Additionally, the contact received an unknown recall notification with a similar description of the failure; however, the contact was informed that the repair was not covered under the unknown recall due to indications that the vehicle had been in a flood. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.