NHTSA Complaint #11499381 — 2018 KIA SPORTAGE

We own a 2018 Kia Sportage. We never had any problems with it, UNTIL NOW. I Drove it to work one morning, and was on the way home and suddenly without warning, no lights, or indicators came on, and the car started to shake, and lost full throttle response in the MIDDLE OF TRAFFIC. Immediately pulled over! Tried starting the car again, but the car was not cranking. We had to tow our car home, and was told our engine had to be replaced. We were checking out the engine, and notice there was a hole in it. Now keep in mind, we've never had any problems with our KIA until now. So it was odd. We checked the N.H.T.S.A and the KIA has 2 recalls, and we were not aware of them. We called the manufacturer to see if they called replaced the engine but they denied us. So we're stuck without a car.