NHTSA Complaint #11499184 — 2015 KIA SOUL

The contact owns a 2015 Kia Soul. The contact stated while driving 15-20 MPH and pulling into a gas station, she heard abnormal clicking sounds coming from the engine and the vehicle shut off. The contact was able to restart the vehicle; however, the vehicle shut off after 10 seconds. The vehicle was towed to an independent mechanic where it was diagnosed that the engine was blown. The vehicle was then towed to the dealer where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that they would not repair the vehicle under NHTSA Campaign Number: 20V750000 (Engine) as she had failed to complete an unknown software update on the vehicle. The contact stated that the engine was previously replaced in 2020 by a Toyota dealer due to rod bearing failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 144,000.