NHTSA Complaint #11499122 — 2018 FORD F-250

The driver's side rear door locks freeze, and once the door is opened it will not stay closed/latched. I have a video of the door not latching shut, and bouncing back open when attempting to close it. This is the same issue as outlined in Customer Satisfaction Program 18N03; however, the dealer and Ford Corporate advised my VIN is not included on the recall for this issue. When the door lock is frozen and the door will not shut, the automatic running board on the driver's side will not close and the light on the bottom of the driver's mirror and inside the vehicle stays on. If you hold the door shut with your hand or put a ratchet strap on it to hold it in place, the running board closes and the lights go off. This is unsafe for passengers of the rear of the vehicle as the door will not latch when frozen. This issue has been witnessed by the local dealership, but they tell me the VIN is not on the recall list for this issue. Attached pictures show the door closed but running board out and mirror side light on, holding door shut and running board in and side light off, and door ajar when trying to close it and it not latching.