NHTSA Complaint #11498974 — 2016 FORD EXPLORER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11498974 |
| Vehicle | 2016 FORD EXPLORER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | 78,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
The contact owns a 2016 Ford Explorer. The contact stated upon taking the vehicle to the dealer for routine maintenance, he was informed that the Power Train Unit (PTU) was leaking and needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the Power Train Unit (PTU) installed on the vehicle was not the original part and would not be repaired. The manufacturer was contacted, and a case was opened. Additionally, the manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 78,000. The VIN was not available.
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