NHTSA Complaint #11498689 — 2017 HONDA PILOT

The issue with our 2016 Honda Pilot pertains to the Auto Start/Stop feature. The pilot began stalling out after being at stop signs/traffic signals and the vehicle would attempt to re-start and then stall. When stalled it was very difficult to get the car restarted. On several occasions, the vehicle has stalled in the middle of intersections which has been highly dangerous as the vehicle was stalled for several minutes. We have first logged a complaint with the Honda dealership on 06/10/2020. The dealer claimed it could not replicate the issue. We filed another complaint on 04/23/2021 as the problem persisted. The dealer, again, claimed they could not replicate the issue and then stated we needed a new car battery. The dealer is not being honest as we took our vehicle to a local mechanic (Henn Automative in Waxhaw, NC) for general servicing and he called us to inform us of a dangerous problem with the Auto Start/Stop. This independent service center performed their review on 12/20/2022. He alerted us that a formal action number had been opened by ODI under “PE22005”. Currently our fix is to disable the Auto Start/Stop feature every time the vehicle is operated. In rare occasions when we forget to do so, the vehicle stalls consistently. There have been no alarms, warnings or the like. I believe the dealer & Honda are well aware of this problem but have not garnered the necessary resources to address the issue and pretend that their customers are imagining these occurrences.