NHTSA Complaint #11498554 — 2016 FORD EXPLORER

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number 11498554
Vehicle 2016 FORD EXPLORER
Component ENGINE AND ENGINE COOLING
Date of Incident
Date Filed
Mileage 41,785 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was at the dealer for Customer Satisfaction Program: 21N01 (High Speed Fan Motor Relay) the dealer diagnosed that the water pump was faulty, causing the air conditioner fan to fail to deactivate. The dealer declined to perform the repair because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 41,785.

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