NHTSA Complaint #11498554 — 2016 FORD EXPLORER
ENGINE AND ENGINE COOLING issue reported to NHTSA
Complaint Details
| ODI Number | 11498554 |
| Vehicle | 2016 FORD EXPLORER |
| Component | ENGINE AND ENGINE COOLING |
| Date of Incident | |
| Date Filed | |
| Mileage | 41,785 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was at the dealer for Customer Satisfaction Program: 21N01 (High Speed Fan Motor Relay) the dealer diagnosed that the water pump was faulty, causing the air conditioner fan to fail to deactivate. The dealer declined to perform the repair because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 41,785.
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