NHTSA Complaint #11498508 — 2018 GMC ACADIA

The contact owns a 2018 GMC Acadia. The contact stated that on three separate occasions while driving at undisclosed speeds, the gears inadvertently shifted from second gear to third gear and then to neutral. No warning lights were illuminated. The vehicle was taken to the dealer on three separate occasions where the failure could not be duplicated. The vehicle was then taken back a fourth time where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.