NHTSA Complaint #11498345 — 2014 CHEVROLET SILVERADO 1500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11498345 |
| Vehicle | 2014 CHEVROLET SILVERADO 1500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
I had 2 recalls done, one for power steering & one for brakes. My truck was not experiencing ANY problems before I had this recall done. The day I had it done I lost power steering while trying to park at Home Depot immediately after leaving dealership, almost causing me to hit the vehicle I was trying to park next to. Thinking it was a fluke, i drove it home afterwards & when I got on the highway to go home, I experienced a very loud metal on metal sound that only went away after applying the brakes. I don’t drive much since I work from home, however every time I drive it for 10 min or so, the sound came back followed by increased braking pressure to stop, also almost causing multiple accident and any time I was driving slow & trying to make tight maneuvers or turning my wheel too park or go through roundabouts I would lose power steering. I took it back to the dealership & was told the serpentine belt was not installed properly & they replaced the vacuum pump for the brakes. Told that the steering & brakes were fixed and after starting I wasn’t taking it back until it’s verified fixed by test driving for more than just a few minutes & parked multiple times, I was told it was ok. I went straight home & while on the highway, the sound reappeared & didn’t go away & pulling into my driveway, the steering failed again. I left multiple messages that weren’t returned & while recently on the hwy, I was hearing the sound & had play in the wheel, I slammed on the brakes after a semi almost hit me & my truck shook like it was falling apart & I called 800# scared to drive & I had difficulty steering & breaking & with no way to get home I had to drive it & took it to the dealership again & now they’re telling me I have to pay for diagnostics & I refuse to pay Chevy a dime since my truck was fine until Chevy’s incompetent mechanic made my truck unsafe to drive. They deleted my dash cam videos also. I have numerous videos showing everything.
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