NHTSA Complaint #11497906 — 2021 FORD MUSTANG MACH E

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11497906
Vehicle 2021 FORD MUSTANG MACH E
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

This vehicle has an issue with persisent and now completely locked out safety systems. There's a 40 page forum on MachEForums. Currently at the dealer 2 weeks with no known fix. They are waiting on parts, but do not guarantee a fix. All of my safety systems have been disabled from this. Adadptive Cruise Control, which isn't concerning, but - Forward Collision Warning, Automatic Emergency Braking, Lane Departure Warnings, Lane Keeping Assistance. I feel unsafe in this vehicle and Ford has no current fix. A serious investigation needs to go into this as I was advised by the Ford BEV team hotline he had just spoken to someone from California who started a buyback for the same reason, and when the dealer couldn't fix it, to call back and advise it's a lemon. The fact Ford themselves suggested this and cannot restore safety systems is beyond scary. Dealer isn't convinced they can fix it and says parts are backordered, meanwhile there's no concise fix. A master tech in the thread has suggested co-axials, while others have had their camera and camera harness replaced. Others like myself are without the loss of a car for weeks while still having to pay for it. Please launch a formal investigation. If it was just adaptive cruise, it wouldn't matter. Normal cruise is knocked out as well as every ADAS feature, due to a 'front camera' / colission avoidance issue. Another tech in the thread suggested the wiring loom was not long enough causing a harsh bend to the coaxial in the bumper. I just want a safe car back. All features such as lane keeping, even auto-braking are now gone. My dealer is unable to calibrate the camera anymore and suggested Ford released this vehicle a bit too early. This is worrying. Thanks

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