NHTSA Complaint #11497791 — 2015 KIA SOUL

The contact owns a 2015 Kia Soul. The contact stated while driving 60-65 MPH, the vehicle made abnormal ticking sounds. The vehicle then appeared to be hydroplaning though the road was dry. The check engine warning light was illuminated. Additionally, the oil pressure warning light was illuminated. The contact continued driving and exited the highway. The contact veered to the side of the road and noticed a trail of oil on the roadway. The vehicle was towed to an independent mechanic where it was diagnosed that the connecting rod had dislodged and had become embedded in the engine block, causing an engine oil leak. Additionally, it was diagnosed that the engine needed to be replaced. The vehicle was then towed to the dealer where it was in the process of being diagnosed. The dealer informed the contact that she needed to provide 7-years of service record on the vehicle before considering whether to repair the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). However, the VIN was included, and the failure was related to the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,200. The consumer stated after several attempts to get the problem rectified they made the decision to scrap the vehicle.