NHTSA Complaint #11497726 — 2018 RAM 2500

In February of 2022 the radio console screen looked odd. It was very subtle and we weren’t sure what if anything we were seeing. The function was normal at that time. At this time the vehicle was under warranty and had less than 28,000 miles. It was having an intermittent check engine light in July and was due for service so we took it to the dealer. I told them about the console screen appearance and they said it was delaminating which they were seeing in these trucks. They did not say it was a recall issue. Since the replacement unit was over $1,000 and appeared to function otherwise we opted not to change it. In December the screen began to flash and act strangely. When we tried to start it the next day to take to the dealer, it had no power. We had it towed to the dealer The service advisor told us to speak to Chrysler RAM customer service as this was an unexpected failure in a vehicle with less than 30,000 miles. Our concern is the console unit is being replaced but with what. Has the flaw in the unit been identified and the replacement parts modified to eliminate the problem? Is the replacement part going to have the same problem? If we lost electrical power while driving it could have catastrophic consequences.