NHTSA Complaint #11497554 — 2019 FORD ESCAPE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11497554
Vehicle	2019 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	October 3, 2022
Date Filed	December 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The driver's side rear door panel gets caught on the door frame and will only open a couple of inches unless force is used. The car has never been in an accident, and nothing has ever been shoved or forced against the door to cause this. There are MANY reports online of similar issues with the Escape (https://www.cargurus.com/Cars/Discussion-t66217_ds936400, https://www.youtube.com/watch?v=TaP7DcfkJ9g, https://community.cartalk.com/t/ford-escape-door-trim-clips/179063, among others). This is a safety issue because if someone needs to enter or exit the back seat quickly, it is difficult or would be impossible if the person was physically injured or had a physical disability that limited their upper-body strength. The problem has been confirmed by a Ford dealer. I am not sure to what extent they "inspected" it. There was no warning or any other symptoms prior to the failure.

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