NHTSA Complaint #11497517 — 2013 JEEP GRAND CHEROKEE

I have had an open recall on my jeep since November 2019. I have called into both of the local jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I’m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I’ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.