NHTSA Complaint #11497411 — 2017 TESLA MODEL X

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11497411
Vehicle 2017 TESLA MODEL X
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

When using autopilot (handsfree) feature, it brakes automatically. In some cases, there is no car in front of it and applies short brake automatically. During bottleneck traffic it gets worst, applies throbbing hard brake and due to excessive hard braking rotors/pads are going bad very often. Whatever is on your seats, will be on the floor and feels like you are having a stroke. Due to the defect in autopilot feature, rotors/pads are going bad and need to spend lot of money replacing them. As tesla service centers are pretty expensive. Attached is the invoice. I feel that brake pads/rotors/labor should be all covered under Tesla warranty. Autopilot feature is very dangerous to use and it also creates lot of stress when the feature is engaged. One of the location/time stamp sharing it below, pretty sure Tesla can pull it off from their history as well. There was no car in front and it just applied hard brake: Dec 7th 2022 at 10:10 am. Coordinates: 40°42’03.5”N74°09’15.7”W (PR2W+97R Newark, New Jersey (40.700977,-74.1543580)

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