NHTSA Complaint #11497122 — 2019 VOLKSWAGEN TIGUAN

My problem does not involve a crash but involves frequent DELAYED ACCELERATION in warm and cold weather, due to Drive-by-Wire technology or software. My VW service department does not acknowledge the problem and considers this delayed acceleration as turbo lag! Really, turbo lag at idle and no forward movement! Example sitting in parking lot at idle, auto trans in D drive. I stopped to let out my wife of car and I depressed accelerator pedal and nothing happened for six second delay, the motor continued at idle, 1000 rpm, than after approx., full six seconds (i was counting) then car raced off and I had to brake. This issue occurs from full stop warm or cold and from idle to 1800 rpm and up to 25mph and from first week of ownership beginning in October 2019. This had been reported up to eight times and only serviced by the selling VW dealership. The internet is full of remarks from VW owners of multiple VW models with same 4 cylinder turbo and many other European and Japanese manufacturers. I suggest these cars with 4 cylinder and turbo be investigated. I previously owned a 2016 GMC Terrain with drive by wire that never in three years displayed this similar issue.