NHTSA Complaint #11497102 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH at night, the low-beam headlights turned off inadvertently. There was no warning light illuminated. The contact immediately veered to the side of the road and parked the vehicle. The vehicle remained on the side of the road while the contact returned to his residence with the assistance of his fiancée. The contact returned to the vehicle during daytime and drove to his residence. The contact replaced the headlight bulbs with H9 headlight bulbs himself; however, the low-beam headlight bulbs remained inoperable. The high-beam headlights operated as needed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,850.