NHTSA Complaint #11496784 — 2020 CHEVROLET BOLT EV

Our letter to GM: November 23, 2022 [XXX] Chairperson and CEO General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Illinois, Detroit 48232-5170 Re: Bolt EV Battery Recall #N212345940 VIN: [XXX] Dear [XXX], We are extremely frustrated and disappointed in GM’s performance in replacing the defective and dangerous batteries in our 2020 Bolt EV. It has now been over 14 months since Chevrolet announced the battery recall N212345940 on our 2020 Bolt EV — NOTHING has happened since other than reducing the range and value of our car.. We first leased a 2017 Bolt EV and opted to lease another at the end of the term SOLELY because of the ADDITIONAL range. It is over a 210 mile roundtrip to visit a relative and the 2017 model was barely making it. With a stated 259 mile range, the 2020 model was a good fit UNTIL the battery recall was announced the the safety software update severely limited the battery charging and mileage range. We no longer take the Bolt EV. We believe because of GM’s slow response, we demand $100 compensation for each and every month the car cannot meet its full charge capability, reducing its utility to us. Moreover, we also demand to know exactly WHEN GM will be replacing our Bolt EV batteries. The silence has been deafening. We are considering joining the class action lawsuits against GM regarding this matter. Your response to our demands will make a material difference in our decision to join the class AND whether or not we decide extend our lease, buy the 2020 Bolt EV outright at lease end, or simply return a grossly defective car to GM at lease end, October 2023. Sincerely, Copy to: [XXX] General Sales Manager, [XXX] Chevrolet 583 Soscol Avenue, Napa, CA 94559-3405 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).