NHTSA Complaint #11496776 — 2017 ACURA RDX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11496776
Vehicle 2017 ACURA RDX
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Keyless entry system failed at under 50k miles. When this Keyless Access Unit fails, you cannot start the car and the powertrain. The only way to resolve is to have the car towed to the dealership and have the part orders and installed at over $800. In a worst case scenario, the driver could be stranded in unsafe conditions -- weather extremes (heat or cold) or parking at the side of the freeway unable to restart the car. I believe this is a huge safety issue and too common for this model Acura. This is clearly a critical system component that has failed far before it should. There is no way to turn the vehicle on as this is a keyless entry vehicle.

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