NHTSA Complaint #11496737 — 2019 FORD F-250

The contact owns a 2019 Ford F-250. The contact stated that the rearview camera image failed to display while reversing. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed; however, no issues were found. The contact stated that the failure recurred while reversing. The vehicle was taken to the dealer where it was diagnosed that the rearview camera needed to be replaced. The part was replaced; however, the failure reoccurred mostly while it was raining. The vehicle was taken back to the dealer where it was diagnosed that the tailgate wiring harness had experienced an electrical short. The tailgate wiring harness was replaced; however, the failure persisted. The contact stated that the rearview camera image was significantly distorted. The contact contacted a second dealer, Fred Beans Ford of Washington (359 NJ-31, Washington, NJ 07882) who informed him that there could be moisture inside the wiring harness, and he had to pay for a diagnostic test. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 22V644000 (Back Over Prevention) and 22V252000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.