NHTSA Complaint #11496481 — 2013 FORD FUSION

On Nov. 7, 2022, I took the 2013 Ford Fusion to the local dealership in Lugoff, SC for Recall 20S30 Latch Repeat repair . I waited the majority of the day and the majority of the next day and they were unable to complete the recall repair as the Ford Corporate system was not working, I have checked back with the local dealership every week since then and still no resolution. Finally, last week I called the Ford headquarters (Case Number CAS-3990-9379). They said the problem was on the local dealership's end and then I would call the local dealership and they would said it was on the Ford corporate end. This back and forth went on for 2 1/2 hours ass I could not get me along with the other two parties on the call at the same time. I called the local Ford dealership today December 7 and still no resolution.