NHTSA Complaint #11496459 — 2013 FORD FLEX

The contact owns a 2013 Ford Flex. The contact stated that she attempted to close the rear passenger’s side door however, the door failed to latch. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the latch failed and needed to be replaced. The vehicle was repaired. The contact then stated that while closing the front driver’s side door, the door failed to latch securely. Due to the failure, the contact had to drive holding the door closed. The vehicle was taken back to the dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 84,000. The VIN was unavailable.