NHTSA Complaint #11496201 — 2021 JEEP WRANGLER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11496201
Vehicle 2021 JEEP WRANGLER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

In late October I started experiencing a total vehicle body "shudder" when driving on the freeway and hitting uneven paving. This condition started getting worse and worse. The car was unmanagable when travelling at a speed over 58 and hitting uneven paving - the shudder took over the entire car and steering. There was no recourse but to try to safely pull over and stop the car. Upon research I found this is a now COMMON OCCURENCE called the DEATH WOBBLE. Generally it happens in modified Jeeps however my car is les than two years old with less than 16,000 miles on it. When I could finally get time at the dealership I was met with, oh yes we had five new jeeps in here just last week with this condition we are seeing it all the time. The part that is supposed to provide remedy is back ordered by at least three weeks - is this as there as so many incidents?. The dealership told me to take my car home until they had a part. The car is NOT SAFE to drive at any accelerated speed with this condition. There was no prior warning of this condition and nor would I expect it in a new vehicle but upon research I am learning how many people are experiencing this and questioning why there has not yet been a recall. The part offered as remedy by the dealership - the steering damper - has been identified as a "band aid" - and that it is likely the condition will re-occur. This is not acceptable or safe for any new Jeep owner (or any Jeep owner) I urge, no I BEG you, to investigate this "death wobble" condition and strongly consider a recall for the manufacturer before there are serious injuries and deaths caused by this. Having personally experienced this it is a terrifying experience - the entire car feels like it is out of control and everything is going to fall off including the tires and that the axle will break - it makes me never want to drive that car again with any degree of confidence and feeling of safety. I urge you to just google DEATH WOBBLE. Please help

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