NHTSA Complaint #11495829 — 2017 FORD F-250

The contact owns a 2017 Ford F-250. The contact stated that upon utilizing the snowplow mounted on the vehicle, the instrument panel lights would turn off and the vehicle would experience other electrical failures. The contact stated that the failure reoccurred consistently at times of high electrical system usage. The dealer was notified of the failure and informed the contact that an unknown software update needed to be completed on the vehicle. The dealer informed the contact that if the software update failed to resolve the issue, a large battery and a large alternator would need to be installed on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Technical Service Bulletin Numbers: 17-0018 and 19-2373. The failure mileage was approximately 86,000.