NHTSA Complaint #11495746 — 2017 KIA SORENTO

The contact owns a 2017 Kia Sorento. The contact stated while driving 40 MPH, the vehicle began to stall. The contact stated that the low oil warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to CarMax, where they completed an oil consumption test and associated the failure with an unknown engine recall. The contact was referred to a local dealer for the recall repair. The contact towed the vehicle to a local dealer but was informed that the VIN was not included with the unknown recall on the engine. The contact towed the vehicle back to CarMax and was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to a second local dealer: Greenway Kia East (8701 E Colonial Dr, Orlando, FL 32817: (407) 678-1717), and was informed that the vehicle needed to be diagnosed at their location; however, she declined due to the cost. The vehicle was not diagnosed or repaired. The contact towed the vehicle back to CarMax. The vehicle was not repaired due to a backorder on the engine. The manufacturer had not been informed of the failure. The failure mileage was 60,411.