NHTSA Complaint #11495563 — 2018 HYUNDAI ELANTRA

My daughter is in college in Tallahassee. About 4 months ago, she told me that when she presses the accelerator, the car doesn’t go as fast as it should. In July 2022, the car was serviced in Tallahassee at the dealership; however, none of this is reflected on the receipt. In November she came home to Palm Beach County, on her way back, she told me that she was having the same issue when she pressed the accelerator. She made it to Tallahassee and I had her take it to the dealership. The Service Manager called me and said she had gone over the recommended miles for an oil change and this may have caused damage to the engine; however, he decided to change her oil and spark plug which coated about $318. She drove the car for a few days and noticed a loud tapping noise; also, the car rolls in all gears, and the same issue with when pressing the accelerator. Upon taking it back to the dealer, they told me that the engine would have to be replaced at a cost of $9500. The car had sat at the dealer since November 14, 2022 because no one would call back; provide updates after I started questioning the issues with other vehicles like this one based on my research. In addition, I was told the manufacturers warranty did not apply to my daughter’s car because she was the 2nd owner. I had the car towed today, November 30, 2022 to AAMCO. It is available if needed. This issue has put my daughter at risk because Tallahassee is very hilly. The vehicle not getting enough speed to drive up a hill, pass vehicles or possibly be hit from behind puts my daughter and others at risk. The dealership has indicated there is a problem with the engine that will require it to be replaced. The vehicle was inspected by Werner Hyundai in Tallahassee who said there was an issue with the engine. It is now at AAMCO. Outside of my daughter indicating the problem, I am not aware of any other warnings.