NHTSA Complaint #11495231 — 2021 TOYOTA HIGHLANDER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11495231
Vehicle 2021 TOYOTA HIGHLANDER
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

Upon starting my 2021 Highlander Platinum with 10,700 miles on it several warning lights repeatedly came across my display including reduced engine power, brake system malfunction, pre collision system malfunction. See your dealer. No codes showed up on their scan but every time they cleared the screen the messages came back. They decided it was a bad knock sensor. Then I received a call that a critter had chewed wires and they might find further damage. I was surprised because I’ve been in my house for 45 years and I’ve never had a critter in my garage. The service manager said “Toyotas attract critters because of the covering they use on the wires.” I said, “Soy?” And he said, “Yes”. So, isn’t this a manufacturing defect? How many times a year is this going to happen? I’ve owned Toyotas for 27 years. I’ve never had a problem until this car. I’m also having problems with the navigation system, 2 visits to the dealership and 45 minutes on the phone with the Toyota Engagement Center.

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