NHTSA Complaint #11495161 — 2012 KIA SOUL

Recall 19V120 was received on 4-12-19 for our 2012 Kia Soul. We had the COP ECU logic taken care of at our dealer on 5-21-19, per the recall notice instructions. In October 2022 we took the car back to the dealer when it threw a code and began losing power at certain speeds. Kia diagnosed it as needing a new catalytic converter. We contacted the Consumer Assistance Center at Kia to file a complaint as the recall notice clearly states that Kia will replace the catalytic converter and/or engine as part of this recall if applicable. We've had claim number 15122079 opened with Kia for resolution for over a month and cannot get this resolved. We keep being advised it's still under review after waiting on hold for over an hour each time. Called today (11-28-22) and advised the representative that we need an answer today and I've been on hold for over 2 hours. We are looking for Kia to replace the catalytic converter/engine (if damaged) free of charge to us as a result of this recall. It's apparent that the COP ECU logic upgrade did not prevent the catalytic converter failure and other Kia owners may be experiencing the same issue now.