NHTSA Complaint #11495157 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while his wife was driving at various speeds, the vehicle was making an abnormal sound. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that after leaving the dealer, the sound continued. The contact stated that on another occasion, while his wife was driving 75 MPH, the vehicle stalled. The contact stated that multiple unknown warning lights were illuminated. The driver was able to restart the vehicle and drove back to the residence. The contact took the vehicle back to the dealer however, the mechanic was unable to duplicate the failure. The contact stated that two weeks later, his wife experienced the failure for a second time. The vehicle was not drivable. The driver stated that a Police Officer assisted in manually pushing the vehicle into a nearby parking lot. The contact was able to restart the vehicle for a short drive before the vehicle stalled again. The vehicle was not drivable. The contact towed the vehicle back to the dealer and was informed that the power module needed to be replaced. The dealer stated that the parts were on backorder. The contact towed the vehicle to the second dealer: Covert Chrysler Dodge Jeep Ram (8107 Research Blvd, Austin, TX 78758:(512) 730-3300) where it remained awaiting the parts. The vehicle was not repaired. The VIN was associated with NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System). The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.