NHTSA Complaint #11495130 — 2021 FORD ESCAPE HYBRID

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11495130
Vehicle 2021 FORD ESCAPE HYBRID
Component SEATS
Date of Incident
Date Filed
Mileage 2,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

The contact owns a 2021 Ford Escape. The contact stated that there was a metal piece inside the front driver's seat that was poking him while driving. The contact stated that the failure was distracting while driving as he would manually attempt to move the part while driving. The vehicle was taken to the dealer on three separate occasions and the dealer installed a pad that stopped the failure from reoccurring for two months. The dealer informed the contact that upon evaluating the seat comfort level no issues were found. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 2,000.

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