NHTSA Complaint #11495111 — 2015 FORD FUSION

The contact called on behalf of her father who owns a 2015 Ford Fusion. The contact stated that while driving approximately 45 MPH, the check engine light illuminated, and the vehicle was misfiring. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that spark plug #3 failed and needed to be replaced. The contact stated that all the spark plugs, and the coils were replaced; however, the failure persisted. The vehicle was taken to another independent mechanic who stated that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was taken to a third independent mechanic who diagnosed the vehicle and determined that the vehicle was receiving the incorrect fuel. The contact was advised to use Chevron fuel. The contact stated that the failure continued. The vehicle was finally taken to a Ford dealer where the failure was diagnosed as a blown head gasket; however, the vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not included in a recall and to contact the NHTSA Hotline for assistance. The contact related the failure to an unknown manufacturer recall for the head gasket however, the year, make, and model was not included in the recall. The approximate failure mileage was 65,000.