NHTSA Complaint #11495039 — 2021 RAM 3500

Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).