NHTSA Complaint #11494706 — 2012 CADILLAC SRX

VIN [XXX] My headlights are so dim, it is dangerous to drive at night even after replacing the bulbs for same reason in last year. Called Cadillac of Dublin. [XXX] tells me there is a reimbursement for the headlight assembly as a part of a lawsuit, but I need to bring in car to be sure that’s the problem. [XXX] checked me in, then called with estimate. Headlight Assembly Repair Diagnostic - $179.50 + $1,450 - $1,500 replacement cost Called GM Recall Department Headlight problem no longer has any reimbursement or recourse. Representative: [XXX] Reimbursements were given until 12/2021 Extended to June 30, 2022, which was a hard cutoff I asked how I was suppose to know. [XXX] says I was notified by a Different Team. He investigated and returned with this answer: Next to impossible to locate where mailed. I did not receive the notice. Handled by 3rd party mailing —- Analytics company 1st letter ~ 2020. [XXX] doesn’t think they will look anything up because the case is over now, but thinks it might be worth a try. He states that GM has no additional recourse for me at this time. Class action lawsuits have been filed against General Motors by plaintiffs who allege that moisture can become trapped in the headlights of the Cadillac SRX crossover, posing a potential safety hazard. According to Bloomberg, the lawsuits claims the headlights found in 2010-2015 model year Cadillac SRX crossovers have weather seals that may erode prematurely. This can allow moisture to enter the headlight casing, which may cause the bulb to either dim or burn out entirely. “Such malfunctions will necessarily result in low visibility at best, which can contribute to injurious, or even fatal, traffic accidents,” the lawsuit says. This is a known problem by GM since 2011. My car is a 2012 and assembly wasn’t redesigned or fixed. I’m bought my car in 2019 and did not receive any notice in the mail. This should be a recall! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).