NHTSA Complaint #11494410 — 2018 RAM 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11494410
Vehicle 2018 RAM 2500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

A few weeks ago, the seat and steering wheel was so hot, I could hardley hold the steering wheel to drive. I immediately checked the controls for the heat, it was on and I turned off, it turns back on. I finally found a safe place to pull over and went to settings and made sure it was off. It automatically comes back on, then it wouldn't let me turn it off. Finally it switches to cool seats, then then fan is coming on wide open and I couldn't turn that off. I finally shut the truck down for a few minutes. Then restarted the truck, then the truck wouldn't go in drive, it was stuck in park. I kept working with the shifter and finally got it in drive. As soon as I pull back into traffic, the backup camera is on, the radio starts going crazy, going from station to station, I tried turning off the screen, it wouldn't turn off. Then all my phone contacts come up on the screen and then starts randomly calling people. I couldn't make it stop until I disconnected it from Bluetooth. I finally made it home and shut the truck off, and disconnected the battery hoping to reset the entire system. The next day, same stuff, but different stuff. Doors locking and unlocking. Also, had to take off Bluetooth again, because it starts talking and reading all my text messages. I love my truck, but it is driving me crazy, it's so distracting trying to keep it from doing all this crazy stuff. The steering wheel getting hot is crazy, I can't get nothing done sitting on the side of the road. Please help!!!

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