NHTSA Complaint #11494275 — 2011 FORD F-150

While driving, the transmission will randomly down shift into 1st gear and the speedometer will die. The truck flashes a “wrench” icon. There is no pattern, the issue is intermittent. When the speedometer dies, the transmission will only shift in “manual” mode, but will not shift above 3rd gear. The check engine light illuminates and throws codes P0720 and P0722. This indicates an output speed shaft sensor failure. Ford released a Customer Satisfaction Program 19N01 for this issue and offers full repairs. However the repairs were only valid if the truck was less than 10 years old or less than 150,000. My truck is now 11 years old (the issue first was present in May 2022) but I only have 73,000 miles. Ford is unwilling to help because I am outside the warranty by a few months. This is a definite safety concern because I’ve been driving on the freeway at 75 MPH in 6th gear only for the transmission to downshift to 1st gear, which causes a violent skid and potential rollover and accident. I live in a severe wintery area, and this issue makes the truck undriveable in the snow and ice. I would like for Ford to run a diagnostic scan, and replace the required components based off their previous CSP. Or, consider this a safety recall and allow me to trade my truck in with no penalties.