NHTSA Complaint #11493931 — 2017 FORD EXPLORER

After purchasing a 2017 Ford Explorer Eco Boost (65K miles) it was only 6 -7 months (yes months) later that I would find myself in a devastating car situation. At exactly 72,000 miles, I discovered my engine would need to be completely replaced. I discovered this after having my vehicle diagnosed at the Ford dealership. Coolant in the #2 and #3 cylinders. The dealership said it would cost $9500 for a new motor. I just bought the car! After searching the internet, I am finding more and more people are having the same problems, and some are prone to engine fire! I have children! There is already law suite against the Ford Company, But I try to do the right thing, I called Ford Motor Company to report my problem. Case No. CAS-39543003-F9S9T0 CRM:040000805. They said they would look into it. My hopes were up. I received a call, They know it is a default in the motor but it has not been recalled yet! Really! So I’m supposed to wait until there is a recall! I was so upset! She did say that they would pay for $4500, but I only have 30 days to let them know if I will take their offer. I told her I don’t have $5 - $6000 sitting around. Ford motors is aware of this issue and has refused to offer assistance in the whole cost. It should be a recall...