NHTSA Complaint #11493908 — 2012 HYUNDAI SONATA

There is a recall of our 2012 Hyundai Sonata but Hyundai never informed us of the recall. https://autoservice.hyundaiusa.com/Campaign132/sitecontents/English/CustomerLetters/site_97_page_1530_customerLetter1.pdf#pdfjs.action=download Our car qualifies for the recall but Hyundai does not want to do anything about it. Our car experienced engine knocking and we took it to an independent repair shop. The repair shop informed us about the recall but Hyundai never did. The recall is because there is a defect in the engine in which friction caused by metal bits burned up the oil. The low level of oil causes the knocking. The repair shop filled our car engine with oil. We took the car to a Hyundai dealership but they refuse to do the repairs unless the engine is knocking even though the recall letter admits there is a potential safety issue if the engine is not replaced.