NHTSA Complaint #11493349 — 2017 HONDA CR-V
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11493349 |
| Vehicle | 2017 HONDA CR-V |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
In May of 2022, my CRV showed many warning messages for nearly every system in the vehicle including emissions, brakes, power steering, vehicle stability assist, adaptive cruise control, collision mitigation and several others. A friend had the same thing happen except he was traveling at 70mph and experienced a very serious, life-changing car crash. I had my vehicle towed to Honda dealer and was told there was a misfire on cylinder 3 (PO303) and that cylinder 1 looked worn as well. They replaced spark plugs on those cylinders (though I requested they do all 4 at once) and the A/C unit. Apparently this is a "known problem" to Honda but I was never told things to watch for, or to bring the vehicle in for service, until it was inoperable. The dealership gave me a copy of Service Bulletin 19-032 by Honda-- dated June 18, 2019 and said the "good news" was they would extend my warranty for an additional year. If there were another issue, I would not be on the hook for repairs. Only 6 months later, all of the same warning lights came on again-- this time as I was driving my 3-year-old to daycare. I pulled over and again had the vehicle towed. The dealer reports the same diagnostic codes and issues, but this time says their repair flow chart indicates the next step is a $1500 fuel injector replacement. Somehow, despite being distinctly related, it is not covered by the extended warranty. To my understanding, fuel injectors do not generally need replacing in my area before about 100,000 miles. My vehicle has 70,000 miles on it. My question is, what if this costly repair works for 6 months & then I have the same systems malfunctioning again? What's next on the flow chart & how much will that cost? Most importantly, what if I'm driving at 70mph with my toddler in the back seat when the brake systems go out?? Honda knows this is a serious problem & should have responded more meaningfully years ago. I've loved my CRV but can no longer drive it with confidence.
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