NHTSA Complaint #11493223 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11493223
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	November 4, 2022
Date Filed	November 11, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

EPASS STEERING GEAR The power steering locked up on me while driving in town, thank goodness I was not on the freeway. I was finally able to steer it off the road, with incredible difficulty going 10 miles per hour to do so. The dealer says it is customer satisfaction issue and not a safety issue. I never received any letter that informed me of the problem. My vehicle just turned over 150,000 miles and they say it is out of warranty. It is about to cost me over $2500. The vehicle is at the dealership now, as I had to have it towed there. No warnings except right before it locked up.

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