NHTSA Complaint #11492983 — 2020 HONDA ACCORD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11492983
Vehicle 2020 HONDA ACCORD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I am writing this letter to complaint about a major defect for my vehicle as the Honda dealership located at 1036 Jericho Turnpike , Huntington NY doesn’t want to resolve as the vehicle is still under the manufactory warranty. The defect / problem involves the emergency brake release switch located in the center console area . I reported the defect / problem and hoped that Honda would honor the manufactory warranty under 36, 000 mile policy to replace an or repair any defects without cost to the consumer . However I was informed that payment in the amount of seven hundred and fifty dollars would be needed to resolve / repair the problem/ defect. I was told that the clip that hold the switch/ device to the center comnsole were broken and it is the current owner problem to resolve as it not covered. Just imagine how could I be responsible for a broken clip , when you look at the picture its clearly not a owner error but rather a defect in the workmanship to properly secure switch to the console . I want Honda to honor the under 36, 000 mile manufactory warranty policy and fix this problem without having me as a consumer to pay . Attached are the pictures of the emergency switch resisting inside the center console as no visible damage to the supporting outside structure .

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