NHTSA Complaint #11492731 — 2018 RAM 1500 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11492731
Vehicle	2018 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2022
Date Filed	November 8, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

When I start and operate the vehicle, the radio display prompts me with a question, "Do you want to adjust the clock? YES NO". Then it disappears. Then it reappears. I cannot select an option, and I cannot reset the radio to solve the problem (instructions from RAM). It is a serious driving distraction - It happens whether the vehicle is parked or moving. When I press the button to turn off the display to escape the distraction nothing happens. When I research this issue online I see how common the problem is. RAM directs owners to replace the entire radio at a cost of thousands of dollars but the radios are back-ordered due to the number of radios affected.

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