NHTSA Complaint #11492722 — 2017 RAM 3500

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11492722
Vehicle 2017 RAM 3500
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MT

Consumer Description

5 of the 8 wheel studs on the left rear tire suddenly sheared off while my husband was driving the vehicle. This occurred without warning and with no provoking event - just driving normally. My husband was able to safely pull over and was not hurt but it could have potentially caused a crash and/or serious bodily harm to him or others on the roadway. I contacted the dealer knowing that a recall had been issued for similar year trucks (we received a recall for this on our Ram 4500) and they rudely told me that there was not a recall on this truck and they would not fix it. I do have a picture and the shears were all fresh suggesting that it occurred all at once. The dealer will not look at it for 30 days so we are making other arrangements to have the repair done but I worry about the other tires. If there are multiple year recalls in RAM trucks of varying models for the same thing that would suggest that this event has occurred from a similar manufacturing defect. Dodge needs to take responsibility and offer a solution before someone else is hurt or killed. I don't care about the money. I care about the lives of the people driving RAM trucks and the manufacturer says it is not on them.

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