NHTSA Complaint #11492702 — 2017 KIA SOUL

The contact owned a 2017 Kia Soul. The contact stated that while in stop-and-go traffic, an 18-wheeler crashed into her vehicle and sent the vehicle into a guardrail. The air bags failed to deploy upon impact and the contact hit her head on the driver-side window. She was taken to the hospital where she was treated for a fractured skull and a concussion. The whereabouts of the other driver were unknown. A police report was filed which noted that the guardrail was damaged and in need of repair. The vehicle was towed to an independent tow yard and was deemed a total loss. After the accident, the contact received a recall notice for NHTSA Campaign Number: 22V031000(Air Bags) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was approximately 120,000.