NHTSA Complaint #11492671 — 2021 TESLA MODEL Y
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA
Complaint Details
| ODI Number | 11492671 |
| Vehicle | 2021 TESLA MODEL Y |
| Component | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I own a 2021 Tesla Model Y. I took possession of it on August 7, 2021, in Santa Barbara, Ca. Ever since, I have had more than 1000 instances of automatic emergency braking (phantom braking) episodes while using cruise control or autopilot. On January 26, 2022, I had 47 episodes, in just a couple of hours. This is typical. The experiences of severe phantom braking have been terrifying. The car often slams on its brakes for no apparent reason, many times on a four lane highway, or on a freeway with no cars or obstacles around. Recently, I had 10 phantom braking episodes within one mile of highway driving. Multiple times, I worried about getting rear-ended. It has been in for repair five times, and the technicians are animate that a software update is coming very soon (they've been promising that immediately after taking possession of the Tesla). After 15 months and five service center appointments, I expected the problem to be resolved by now. It hasn't. Can you please force Tesla to fix this problem immediately? Please provide a response identifying actions you are taking to resolve this very important safety matter.
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