NHTSA Complaint #11492592 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that after refueling the vehicle, there was an abnormal sound coming from the vehicle. Additionally, there was an abnormal fuel odor present inside the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the fuel sensor and the flange on the fuel tank needed to be replaced and the part was not available. The manufacturer was contacted and stated that there aware of the failure but there were no recalls for the failure and that the parts were on back. The failure mileage was 100,000.