NHTSA Complaint #11609032 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that there was an abnormal rattling noise and an abnormal fuel odor coming from the vehicle while the vehicle was idling. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that there was a leak in the fuel line. The mechanic referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 70,000.