NHTSA Complaint #11492431 — 2005 JEEP LIBERTY

While driving on a long trip, a burning smell was noticed. The heated seats had not been turned on, as they are rarely used & the indicator light for the heated seats was not on. When the driver stopped to inspect, the back of the seat had burned through the lumbar support pillow. The seat is severely charred and damaged through the inner foam layer of the seat. The seat will need to be replaced. The driver could have been seriously injured if the seat had caught fire. Jeep was notified, but expressed absolutely no concern & offered no assistance. An online review revealed that this is a known problem for Chrysler/Jeep (in particular Jeep Liberty) and there have been severe injuries. How many instances must occur before a safety recall occurs? We had no idea that this safety concern existed prior to our own experience.