NHTSA Complaint #11492295 — 2008 FORD ESCAPE

The contact owns a 2008 Ford Escape. The contact stated while driving 25 MPH and coming to a complete stop, the steering wheel jerked and turned independently towards the left, almost causing the contact to lose control of the vehicle. There was no warning light illuminated. The contact stated that she steered the steering wheel all the way to the right and then steered back to the center. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the steering shaft torque sensor kit and steering angle sensor calibration had failed and needed to be replaced. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 14V284000 (Steering) and referred to the dealer for assistance. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 225,000.