NHTSA Complaint #11492240 — 2013 FORD TAURUS

The contact's acquaintance owns a 2013 Ford Taurus. The contact stated while his acquaintance was driving at an undisclosed speed, the steering wheel became extremely difficult to turn as it would loosen intermittently. The contact stated that his acquaintance informed him that there was play in the steering wheel column. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the failure could not be duplicated; however, the failure reoccurred intermittently while driving. The contact stated that though he was a former Ford dealer, he could not duplicate the failure. However, the failure occurred intermittently while the contact was test-driving the vehicle. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that his acquaintance would be liable for the diagnostic test and the repair cost. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure and informed the contact that it was not a known issue. The manufacturer referred the contact to the NHTSA hotline. The failure mileage was approximately 114,000.